Please upload a true colour copy of the photo ID page of your passport or a copy of front and back of your national ID card, your government issued document shall be at least valid for more months.
We also need an address verification document which is not older than 3 months from the sign-up date. This has to be an official bill eg. electricity, gas, water or telephone.
There could be several reasons why 2Pay4You doesn't accept some ID documents.
When you log into your account you will see your IBAN account details together with the Swift and bank address.
If you forgot your password or want to change it, you can reset it easily by following these steps:
1. When you click on “Client Login” you will see at the bottom of the login field “Recover my Password“. Please fill in your email address of your 2Pay4You account and we will send you a new Password by email.
2. For safety reasons you need to change this new password. To do so, you need to click “client login” again, enter your email address and the new password we sent to you. Your online account will open, please click on “Profile“ and scroll down to “Password Login” and fill in a new password, click on “Update Password”.
3. Keep your password safe.
Your ID information like name and phone number need to be changed by our Compliance Team. Just contact the support team via live chat or send an email with your new ID documents and the compliance team will make sure to change your details after verification. You can change your address information yourself, please make sure to upload a new utility bill. Every few months we are doing routine checks on utility bills and are asking our clients to keep us updated about address changes.
If you forgot your transaction PIN, please contact our support team and they will guide you through the process.